You will incur additional administration costs for changes to your order due to any incorrect information on the order form sent to us prior to production.
All order processing notifications you will receive will be via email.
We will notify you once your order is in production.
You will incur additional administration, labour and material costs if you require changes to your order once it is in production.
If for any reason we can not fulfil your order we will contact you giving the reason and a choice of either an alternative product or a full refund.
You are responsible for making sure your orders contain the correct size, shape, colour, motif design, layout, font, spellings and punctuation information.
Where you have asked for a pre-production proof, your order will only be put into production on your written approval of our proof photographs of the setting of your plate.
We will notify you of an estimated time for dispatch when we receive your order.
The times shown for the dispatch of all products are estimates. If there is any change to the estimated dispatch time we notify you of the revision.
Your order delivery, either free or paid, consists of one attempt by our courier to deliver your order. You will be charged for any additional attempts at delivery.
All prices for purchases and deliveries in the UK and European EU member countries include VAT at 20%.
You will pay Zero Rated VAT (the vat exclusive price) for your goods and delivery if your country is a non EU member.
You may have to pay import tax if your delivery destination is outside of the EU.
You can only cancel your order prior to receiving our email notification that your order is in production.
You will incur administration costs if you cancel your order once it is in production.
If you need to return goods please contact us within three working days of receipt of your goods with details of your complaint.
If you receive your goods damaged in transit they will be replaced free of charge.
Returns are made at your expense although we may waive this responsibility in certain circumstances.
The size, shape, colour, motif design and layout may vary to those shown in images on this site. Computer monitors can not show the true colour shape and size of the product.
Variations in foundry sand cast metal products means that the sizes quoted in our product descriptions are approximate.
You must send us written notification if you require any alterations to the specifications of your plate. We will confirm the alterations via email before starting production.
The information that you provide to us will not be shared with any third party.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party.
These terms are subject to the laws of England and the jurisdiction of the English Courts.
Non of the above Terms and Conditions affects your statutory consumer rights.